ARLA conference

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Industry good practice will drive up standards

The 2014 Association of Residential Letting Agents (ARLA) conference brought together industry professionals to discuss the changing shape of the private rented sector.

The annual conference, which helps letting industry professionals keep up to date on topical issues, had a strong focus on improving the public perception of letting agents. The private rented sector often suffers if just one or two firms make omissions in their dealings with the public.

Commenting on this, Lemontree director Beth Barnham said: “I have always maintained that communication is the key to success. We are open and transparent with both our tenants and our landlords.

“Anything that drives up standards across the entire industry is to be welcomed, especially at a time when the number of people renting is on the increase.”

The conference heard that the number of people in the private rented sector is growing, tenants are renting for longer periods of time, and there is an increasing need for homes that are suitable for families.

Regulation will also drive up standards. A redress scheme, that already benefits Lemontree clients, is coming into force and letting agents will face a new obligation to display full details of their fees. Lemontree welcomes transparency on fees, and always makes them clear from the outset.