Terms & Conditions

General condition of property
In order to let the property quickly and at the best possible rental value, it is essential that the property is presented in a good, clean and tidy manner. Properties are best viewed after any decoration or refurbishment is completed. Neutral colours are more favourable and all personal items should be removed. We recommend that the property is professionally cleaned; if carpets are not new they should be professionally cleaned also. 
Inventory and Schedule of Condition
A detailed and accurate Inventory and Schedule of Condition is essential for any letting, since it records everything that is in the property at the commencement of a tenancy, and its condition. Tenants are required to check and sign a copy of the inventory; this is the basis of the end-of-tenancy inspection. Even an unfurnished property has a substantial inventory, as the condition of floor coverings and paintwork in each room is included. 
The Landlord must supply three sets of keys to the property. One set of keys per tenant will be supplied at the commencement of the tenancy plus a set retained by us for access in an emergency and for inspections. 
It is a condition of the tenancy agreement that tenants make arrangements for the re-directing of mail. Tenants are not required to receive and store mail on behalf of the Landlord. 
Consent to Let
If the Landlord has a mortgage, consent must be obtained from the mortgage lender. If the property is leasehold the lease may require consent from the Landlord prior to sub-letting. 
Rental income is subject to UK income tax in all cases. Landlords residing in the UK are responsible themselves for the declaring of rental income to the Inland Revenue. A Landlord classified as a Non-Resident who is residing overseas should submit form NRL1 to H M Revenue and Customs to obtain clearance for rents to be received gross. Failure to get this clearance will result in Lemontree being obliged to deduct tax from the rental income to cover potential tax liability and forward it quarterly to the Inland Revenue. Non-resident Landlords may apply for a Certificate of Exemption giving approval to receive the gross rental income without tax deduction. 
Legal Proceedings
Should a problem arise with a breach of the tenancy agreement, Lemontree will endeavour to establish the cause of the problem and resolve it as quickly as possible. If the matter cannot be resolved and the breach continues, the Landlord will be advised. If legal action is required, Lemontree will offer assistance and relevant documentation in the event of any breach of the tenancy agreement, but the Landlord will be responsible for instructing their own solicitor and the paying of any costs incurred in the proceedings. Likewise, assistance will be offered but the Landlord will need to seek independent advice regarding any action the Landlord my wish to take under Section 8 or related issues. 
Tenants’ Rights
Tenants do have rights to "possess and enjoy the premises during the tenancy without any interruption from the Landlord". Should a Landlord wish to gain access to the property during a tenancy, they must contact Lemontree and we will give the tenants seven days’ written notice. If a Landlord enters a tenanted property without the tenant’s consent and without giving prior notice, they will be trespassing and, in effect, be breaking and entering. They may even be liable for damages under the Housing Act 1988. 
The first inspection will be made on the commencement of the tenancy. Subsequent inspections of the property will be made every six months (unless otherwise instructed) and a verbal or written report will be forwarded to the Landlord. The main purpose of inspections is to confirm that the property is being adequately maintained and Lemontree will take appropriate action before a problem develops if necessary. Rarely, problems arise from these inspections and tenants take considerably more care of the property when the agent is regularly visiting the property. Please note that our responsibility to manage and inspect a property (unless otherwise agreed) exists only from the date a letting commences until vacation of the property by the tenant - not from the date of instruction to seek a tenant. 
As a member of ARLA (Association of Residential Letting Agents), our accounting complies fully with their Codes of Practice. If we are collecting the rent it is demanded in advance on a monthly basis. After deductions of fees and any expenses due, the balance will be paid directly into the Landlord’s bank account at the end of every month. A monthly statement of account will be sent to the Landlord. Rents quoted are to include insurance premiums for buildings and Landlord’s contents and any other charges or taxes levied in respect of the property apart from utility services such as gas, electricity, water charges and council tax. 
Rent arrears
If rent is received late or becomes in arrears, letters will be issued to the tenant requesting payment. The first letter will be sent 7 - 9 working days and, if necessary, again at 14 – 16 from the due date. If no solution or explanation has been made and the arrears still remain after 21 - 28 days, a final reminder will be sent advising the tenant that legal action may be taken. At this time, instruction would be required from the Landlord on how to proceed. 
Utilities and Council Tax
Council Tax applies whilst the property is let and the tenant is responsible for this. On fully managed properties, on behalf of the Landlord, Lemontree will notify the utility companies at the beginning of every tenancy the start meter reads and the local authority regarding the Council Tax liability. 
As from 6th April 2007, deposits from assured shorthold tenancy agreement must be protected in a government-authorised tenancy deposit scheme. Landlords failing to comply can lose their right to regain possession of their property at the end of a fixed term and may also be fined three times the amount of the deposit. The Deposit is held against dilapidations on the property and is collected from the tenant at the start of a tenancy. Lemontree register this with and forward it to The Tenant Deposit Protection Service for the duration of the tenancy. The deposit is equivalent to one and a half months’ rent. A final inventory and condition check will be made at the end of tenancy to ensure all obligations due from the tenant under the Tenancy Agreement have been fulfilled. Tenants are obliged under the lease to keep the property in good condition but allowance must be made for normal "wear and tear". 
The scheme demands additional clauses to be added to the tenancy agreement and rules apply to the receiving, registering and return of the deposit and an independent arbitration service is provided should a dispute arise. 
Tenancy Agreement
Tenancy Agreements will be signed by all tenants who will be occupying the property prior to taking possession of it. Lemontree will sign the agreement on behalf of the Landlord (if written authority is given from the Landlord). 
Obtaining Possession / Rent Review
In accordance with the Conditions of Engagement, clear written notice must be given if possession is required.