This is the privacy notice of Lemontree Lettings and Management Ltd trading as Lemontree Properties. In this document, “we” or “us” refers to Lemontree Lettings and Management Ltd. Our company number 06989002 is registered in England & Wales.

Our registered office is 10a Old Station Road, Newmarket, United Kingdom CB8 8DN.

This is a notice to tell you of our policy regarding all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely meticulous in protecting your privacy and confidentiality. We understand that all users of our website are, quite rightly, concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict and complies with English law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you gave it to us in some other way, and why it is necessary to collect it:

Basic identification and contact information such as your name and contact details, this information is used for the following:

  1. to provide you with the services which you request;
  2. for verifying your identity for security purposes;
  3. for marketing of our services and products;
  4. Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Market place information

When we obtain information from you specifically to enable you to use or buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to such other person.

Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. We do not handle information about your credit card so do not subscribe to any such service. However, we suggest you assess this notice to judge that we do take your privacy seriously.

Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies

Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

Content you provide to us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatsoever as to how it is used.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

Disclosure to Government and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Sale of your personal information

Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.

Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

If you have any question regarding this privacy policy and notice please contact us through beth@lemontreeproperties.co.uk

Lemontree are excellent agents and we never have any problems with their management of our property. They are very helpful and provide a full service, arranging for work when required and organising insurance and ground rent payments on our behalf.

Jackie, Landlord

It is just so nice to have found a firm that are so professional, well organised and able to deliver a first class service in such a friendly manner. Thanks again and keep up the excellent work Beth and team.

Roland, Landlord

We definitely will recommend Lemontree when we have a chance. Thank you for being so helpful and supportive when dealing with our tenancy.

Darius, Tenant

This was our first time letting a property and we looked at a number of letting agents before deciding on Lemontree. We were impressed with their professional approach and it's clear Beth is passionate about her business. The tenants were excellent and the management of the property was first class.

Pete, Landlord

Many thanks for looking after my properties – I really do appreciate the excellent way you all manage them.

Norman, Landlord

From getting the house back on 15th October, refurbishing it and letting it by the 25th November, your work has been excellent.

Michael, Landlord

It was a pleasure dealing with Lemontree – you were all very accommodating and helpful during my tenancy. I would certainly recommend your agency to family and friends. Keep up the good work.

Cecille, Tenant

Being rather preoccupied with my wife in hospital, it's great knowing you are looking after everything on my behalf. You always go above and beyond, and having confidence in my agent is the peace of mind I need.

Philip, Landlord

Thank you for all that you have done. We could not have asked for a smoother transaction. We are so pleased that we decided to put our property in your very capable hands.

Janet, Landlord

Being a cautious person by nature, I can be rather cynical. But Lemontree have been extremely helpful and professional. It has been a pleasure dealing with you during my tenancy.

Harry, Tenant