A friendly, transparent and credible service

Our staff take a considered approach to lettings. We work to understand your needs and will only match you to properties we believe you will enjoy.

Our team maintains strong communication with our tenants during the lettings process and throughout the duration of your tenancy to avoid possible conflicts with landlords and third parties.

Lemontree is accredited to national bodies, including the Association of Residential Lettings Agents (ARLA) and The Property Ombudsman (TPO). We pride ourselves on the care we provide to our customers and have a proven track record of happy tenants.

Guide to the rental process

We freely offer our knowledge of the lettings market and our properties, allowing you to make the right decisions.

Guide to the rental process

Guide to charges and fees

We offer our tenants a transparent service, advertising our fees at the outset.

Guide to charges and fees

Tenant FAQs

Have a question about something you’re not sure about? Take a look at our FAQs and put your mind at rest.

It takes approximately 3-5 days to complete the qualification process depending on how promptly referee responses are received. The property is marketed with an ‘available from’ date so ideally we would expect the tenancy to commence around 5-10 days after this date. This allows time to complete any potential maintenance work.

We take a credit reference that shows your credit worthiness and any history of judgments against you. We will write to your employer to verify your salary and other details, a personal reference and, if applicable, get a reference from a previous landlord.

Lemontree will not release any keys until the commencement date of the tenancy agreement. You will be invited to visit the office on this day in order to complete the start of tenancy details including the signing of the tenancy agreement. Once all of the paperwork has been signed, explained and agreed, you will be given the keys to your rental property.

You as the tenant will be responsible for paying council tax and utility bills. Lemontree, on your behalf, will contact the council and utility companies advising them of your start of tenancy date and contact details. We will agree meter readings with you at check in and at check out, so that there is no confusion over liabilities. For more information on costs, please see the Guide to charges page.

The answer to this is usually stated in the tenancy agreement. In most cases a landlord cannot enter the property without giving the tenant reasonable notice beforehand, usually no less than 24 hours. However, in the event of an emergency which may affect the safety of the occupants or the property, it may be necessary to gain access without this notice.

The initial tenancy agreement is for a period of six months, after this time it continues onto a monthly roll over agreement.

Once you have completed the initial six months fixed term, you are required to provide one full month's written notice of your intention to vacate.

Lemontree are excellent agents and we never have any problems with their management of our property. They are very helpful and provide a full service, arranging for work when required and organising insurance and ground rent payments on our behalf.

Jackie, Landlord

It is just so nice to have found a firm that are so professional, well organised and able to deliver a first class service in such a friendly manner. Thanks again and keep up the excellent work Beth and team.

Roland, Landlord

We definitely will recommend Lemontree when we have a chance. Thank you for being so helpful and supportive when dealing with our tenancy.

Darius, Tenant

This was our first time letting a property and we looked at a number of letting agents before deciding on Lemontree. We were impressed with their professional approach and it's clear Beth is passionate about her business. The tenants were excellent and the management of the property was first class.

Pete, Landlord

Many thanks for looking after my properties – I really do appreciate the excellent way you all manage them.

Norman, Landlord

From getting the house back on 15th October, refurbishing it and letting it by the 25th November, your work has been excellent.

Michael, Landlord

It was a pleasure dealing with Lemontree – you were all very accommodating and helpful during my tenancy. I would certainly recommend your agency to family and friends. Keep up the good work.

Cecille, Tenant

Being rather preoccupied with my wife in hospital, it's great knowing you are looking after everything on my behalf. You always go above and beyond, and having confidence in my agent is the peace of mind I need.

Philip, Landlord

Thank you for all that you have done. We could not have asked for a smoother transaction. We are so pleased that we decided to put our property in your very capable hands.

Janet, Landlord

Being a cautious person by nature, I can be rather cynical. But Lemontree have been extremely helpful and professional. It has been a pleasure dealing with you during my tenancy.

Harry, Tenant