Application permitted payments explained

When you find the right property, we ask every person aged 18 or over to complete an application form.  Each applicant will need two forms of ID, one being a photographic form, and proof of your current address.  A holding deposit equating to 1 week of your monthly rent will also need to be paid to secure the property.

Once your referencing process has to be completed, an invoice will be emailed advising you of what is payable 3 days before your start of tenancy.  This will include a deposit equating to 5 weeks of your monthly rent, which includes the 1 week holding deposit, and the rent due for that month. The deposit will be registered with the Deposit Protection Service and a certificate of registration will be sent to you when this has been completed.

The referencing process includes:

  • Referencing – employer/personal/landlord
  • Credit check
  • Right to Rent check
  • Know Your Customer
  • Registering of the deposit
  • Start of tenancy paperwork
  • Advising utility companies of meter readings

Permitted payments explained

What does this mean?

As of the 1st June 2019, agents are no longer permitted to charge administration fees.  However, there are permitted payments that can be enforced under the Tenant Fees Act.

Permitted Payments

The Tenant Fees Act prevents landlords and their agents from requiring tenants to make any payment as a condition of renting, renewing or continuing a tenancy apart from:

  • Rent
  • A refundable Tenancy Deposit (capped at five weeks rent for rent not exceeding £50,000 per annum or six week’s rent if greater)
  • A refundable Holding Deposit to reserve a property (capped at one week’s rent). See T&C’s
  • Novation, Variation of Assignment of Contract capped at up to £50 incl. VAT (or agents reasonable cost incurred if higher which must be evidenced)
  • Surrender of Tenancy (covering the landlord’s costs in reletting the property, all rent outstanding until a new tenant is found (up to the maximum outstanding rent on the tenancy)
  • Default Fees (lost keys or other respective security devices) £15ph. Late rent payment after 14 days rent was overdue capped at 3% above the Bank of England Base Rate (currently at 0.75%)
  • Utilities (water, gas or other fuel, electricity, sewerage); Communication Services (phones other than mobile phones, Internet, Satellite/Cable television); Council Tax; Green Deal charge (or any subsequent energy efficiency scheme)

Checkout at the end of a tenancy

To make the checkout process as easy as possible and to ensure that each tenant receives as much of their deposit back as possible, we complete the following:

  • Notice Inspection
  • Full checkout
  • Utilities notified of end meter reads
  • End of tenancy works, if applicable, are organised
  • Instigation of deposit refund
  • Pay contractors directly for any works carried out

Guide to the rental process

We freely offer our knowledge of the lettings market and our properties, allowing you to make the right decisions.

Guide to the rental process

Tenant FAQs

Have a question about something you’re not sure about? Take a look at our FAQs and put your mind at rest.

It takes approximately 3-5 days to complete the qualification process depending on how promptly referee responses are received. The property is marketed with an ‘available from’ date so ideally we would expect the tenancy to commence on or no later than 7 days after this date. Any potential maintenance works will have been carried out before the start of the new tenancy.

We take a credit reference that shows your credit worthiness and any history of judgments against you. We will write to your employer to verify your salary and other details, a personal reference and, if applicable, get a reference from a previous landlord.

Lemontree will not release any keys until the commencement date of the tenancy agreement. You will be invited to visit the office on this day in order to complete the start of tenancy details including the signing of the tenancy agreement. Once all of the paperwork has been signed, explained and agreed, you will be given the keys to your rental property.

You as the tenant will be responsible for paying council tax and utility bills. Lemontree, on your behalf, will contact the council and utility companies advising them of your start of tenancy date and contact details. We will agree meter readings with you at check in and at check out, so that there is no confusion over liabilities. For more information on costs, please see the Permitted Payments section.

The answer to this is usually stated in the tenancy agreement. In most cases a landlord cannot enter the property without giving the tenant reasonable notice beforehand, usually no less than 24 hours. However, in the event of an emergency which may affect the safety of the occupants or the property, it may be necessary to gain access without this notice.

The initial tenancy agreement is for a period of six months, after this time it continues onto a monthly roll over agreement.

Once you have completed the initial six or twelve months fixed term, you are required to provide one full month's written notice of your intention to vacate.


Lemontree are excellent agents and we never have any problems with their management of our property. They are very helpful and provide a full service, arranging for work when required and organising insurance and ground rent payments on our behalf.

Jackie, Landlord

It is just so nice to have found a firm that are so professional, well organised and able to deliver a first class service in such a friendly manner. Thanks again and keep up the excellent work Beth and team.

Roland, Landlord

We definitely will recommend Lemontree when we have a chance. Thank you for being so helpful and supportive when dealing with our tenancy.

Darius, Tenant

This was our first time letting a property and we looked at a number of letting agents before deciding on Lemontree. We were impressed with their professional approach and it's clear Beth is passionate about her business. The tenants were excellent and the management of the property was first class.

Pete, Landlord

Many thanks for looking after my properties – I really do appreciate the excellent way you all manage them.

Norman, Landlord

From getting the house back on 15th October, refurbishing it and letting it by the 25th November, your work has been excellent.

Michael, Landlord

It was a pleasure dealing with Lemontree – you were all very accommodating and helpful during my tenancy. I would certainly recommend your agency to family and friends. Keep up the good work.

Cecille, Tenant

Being rather preoccupied with my wife in hospital, it's great knowing you are looking after everything on my behalf. You always go above and beyond, and having confidence in my agent is the peace of mind I need.

Philip, Landlord

Thank you for all that you have done. We could not have asked for a smoother transaction. We are so pleased that we decided to put our property in your very capable hands.

Janet, Landlord

Being a cautious person by nature, I can be rather cynical. But Lemontree have been extremely helpful and professional. It has been a pleasure dealing with you during my tenancy.

Harry, Tenant